Effective Date: April 21, 2026 Last Updated: April 21, 2026
Welcome to High Cloud Limited ("we," "us," "our," or "the Service"). These Terms of Service ("Terms") govern your access to and use of our website located at https://hairpath.co (the "Site"), including any forms, quizzes, surveys, or lead-submission features we operate (collectively, the "Platform").
By accessing the Platform, completing a form, or submitting your information, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform.
High Cloud Limited is a company registered in England and Wales operating a patient-matching and referral service that connects individuals interested in hair restoration procedures with independent, licensed hair transplant clinics located primarily in Turkey.
Important:
We are not a medical provider, clinic, hospital, or healthcare professional.
We do not perform medical consultations, diagnoses, or procedures.
We do not employ, supervise, or control the clinics or surgeons we refer you to.
Our sole function is to (a) collect information you voluntarily provide, (b) pre-qualify your candidacy based on your answers, and (c) share your information with one or more independent clinics who may contact you directly to offer a consultation and procedure package.
To use the Platform, you must:
Be at least 18 years old;
Be legally capable of entering into a binding contract under the laws of the United Kingdom;
Provide accurate, truthful, and complete information when using our forms;
Not be prohibited from using the Service under applicable law.
By using the Platform, you represent and warrant that you meet the eligibility criteria above. If you are under 18 or submit false information, you are not permitted to use the Platform, and any data you submit will be deleted upon discovery.
You expressly consent to receive communications from us electronically — including contract notices, receipts, disclosures, and other records — by email, SMS, WhatsApp, or in-app messaging. You agree that electronic records satisfy any legal requirement for a written document and that your electronic acceptance (e.g., clicking "Submit" or checking a box) constitutes a valid signature under the UK Electronic Communications Act 2000 and the eIDAS Regulation as retained in UK law.
You may withdraw this consent by emailing ; however, withdrawal may prevent us from continuing to provide the Service to you.
The content on our Platform — including blog articles, quiz questions, price comparisons, graft-count estimates, Norwood-scale illustrations, and any other material — is provided for general informational purposes only. It is not medical advice, diagnosis, or treatment.
You should always seek the advice of a qualified, UK-registered or internationally-licensed medical professional before making any decision about a medical procedure, including but not limited to a hair transplant. Never disregard professional medical advice or delay seeking it because of something you read or saw on the Platform.
No doctor-patient relationship is created by your use of the Platform.
When you submit the quiz or lead form, you authorise us to:
Store your submitted information on our secure systems;
Evaluate your answers against clinic partner criteria;
Share your name, contact details, photos (if submitted), and quiz answers with one or more of our partner clinics;
Contact you by email, telephone, SMS, or WhatsApp with clinic recommendations, quotes, educational content, and follow-up messages (subject to your consent preferences — see Section 7).
We make no representation or warranty that:
You will be accepted as a candidate by any clinic;
Any clinic will contact you within a specific timeframe;
The pricing, packages, or services quoted by clinics will match any estimates shown on our Platform;
Any medical procedure will produce any specific aesthetic or medical outcome.
Each clinic makes its own determination regarding candidacy, pricing, and treatment plan.
Once a partner clinic contacts you, your relationship with that clinic is direct and independent of High Cloud Limited. Any contract for medical services, payment terms, cancellation policies, post-operative care obligations, travel arrangements, warranties, or remedies are strictly between you and the clinic.
High Cloud Limited is not a party to any agreement between you and a clinic and bears no liability for the clinic's services, conduct, or outcomes.
We strongly recommend that before booking any procedure, you:
Verify the clinic's licensing and accreditation independently (including any Turkish Ministry of Health certifications);
Request and review verified before/after portfolios;
Read the clinic's own terms, cancellation policy, and informed-consent documents;
Consult your UK GP or a UK-registered specialist about your fitness for surgery and international travel;
Check your travel insurance for international medical-tourism cover, which is often excluded from standard policies.
By submitting your information, you consent to receive communications from High Cloud Limited and our partner clinics regarding your inquiry. This consent is governed by our Privacy Policy and SMS & Communications Consent document, which together meet UK PECR and UK GDPR requirements.
You may withdraw consent at any time by:
Replying STOP to any SMS or WhatsApp message;
Clicking the unsubscribe link in any email;
Emailing us at with "REMOVE" in the subject line.
Withdrawal will not affect the lawfulness of communications sent before withdrawal.
Any information, photos, videos, or other content you submit through the Platform ("User Content") is subject to the following:
Accuracy: You represent that all information you submit is true, accurate, current, and belongs to you.
Ownership retained: You retain ownership of your User Content. We do not claim ownership of your content.
Limited licence to us: You grant us a non-exclusive, worldwide, royalty-free, sub-licensable licence to store, process, transmit, and share User Content with our partner clinics, service providers, and advisors solely for the purpose of providing the referral service, evaluating your candidacy, operating and improving the Platform, and complying with law.
Photos and likeness consent: If you submit photos of yourself, you represent that you are the person depicted (or have explicit authority to submit the image). You consent to our and our partner clinics' use of the photos strictly for candidacy evaluation and internal consultation purposes. We will not publish your photos publicly, post them on social media, use them in advertising, or display them on our Site without your separate, explicit written consent. You may withdraw consent to photo use at any time by emailing ; upon withdrawal we will delete the photos from our systems and ask partner clinics to do the same.
You agree not to:
Use the Platform for any unlawful purpose;
Submit another person's information without their explicit consent;
Attempt to probe, scan, or test the vulnerability of our systems;
Interfere with the proper working of the Platform;
Use automated tools (bots, scrapers, etc.) to access the Platform;
Impersonate another person or misrepresent your affiliation;
Submit false, misleading, or fraudulent information.
We reserve the right to refuse service, terminate access, and delete submissions that violate these rules.
All content on the Platform — including logos, trade marks, text, graphics, illustrations, videos, code, and software — is the property of High Cloud Limited or its licensors and is protected by UK and international intellectual-property law. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.
The Platform may contain links to third-party websites, clinic websites, or external services. These are provided for your convenience only. We do not endorse, control, or accept responsibility for the content, policies, or practices of any third-party site.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, whether express or implied, except to the extent such warranties cannot be excluded under the UK Consumer Rights Act 2015 or other applicable mandatory law.
We do not warrant that the Platform will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
To the maximum extent permitted by applicable law, High Cloud Limited and its directors, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive losses — including loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or cost of substitute services — arising from or related to:
Your use of, or inability to use, the Platform;
Any medical procedure, advice, treatment plan, or service provided, offered, or recommended by a clinic;
Travel arrangements, visas, flights, lodging, or logistics associated with a procedure;
Any act, omission, negligence, malpractice, or breach of contract by any third party, including partner clinics and their personnel.
In no event shall our aggregate liability for any claim arising out of or related to these Terms or the Platform exceed £100 or the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, whichever is greater.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence (Unfair Contract Terms Act 1977, s.2(1));
Fraud or fraudulent misrepresentation;
Any liability that cannot be excluded or limited by law, including your statutory rights as a consumer under the UK Consumer Rights Act 2015.
You agree to indemnify, defend, and hold harmless High Cloud Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with:
Your use of the Platform;
Your violation of these Terms;
Your violation of any applicable law or the rights of any third party;
Any dispute between you and a clinic.
We may suspend or terminate your access to the Platform at any time, with or without cause or notice, including if we reasonably believe you have violated these Terms. Upon termination, the provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and dispute resolution) will continue in effect.
These Terms are governed by the laws of England and Wales. Any dispute arising out of or related to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your home jurisdiction. Nothing in this section removes your statutory consumer-protection rights.
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Material changes will be notified to you by email or a prominent notice on the Platform. Your continued use after the effective date of the revised Terms constitutes acceptance.
Entire Agreement: These Terms, together with our Privacy Policy and SMS & Communications Consent document, constitute the entire agreement between you and High Cloud Limited regarding the Platform.
Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
No Waiver: Our failure to enforce any provision does not waive our right to do so later.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, governmental action, internet or utility outages, labour disputes, cyber-attacks, or third-party service failures.
Survival: Sections addressing disclaimers, limitation of liability, indemnity, intellectual property, governing law, and dispute resolution will survive termination.
Third-Party Rights: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
Notices: We may deliver legal notices to you by email to the address you provided or by posting on the Site. You must send legal notices to us at with a copy by post to London, London England WC2H 9JQ.
Questions about these Terms should be directed to:
High Cloud Limited (trading as HairPath) Company registered in England and Wales Email: Phone: +90 535 481 71 95 Registered office: London, London England WC2H 9JQ
End of Terms of Service (UK)